Client Need
If a customer requested a return label, the Ticket Agent has to go to DPD / DHL etc, create the label, then enter the details in Znuny, followed by further manual processing.
Customers request spare parts, replacements, which are not in stock, and need to be ordered from the manufacturer. This work is duplicated in Znuny for records, and performed in an ERP system
Credit returns work duplication between three different systems.
Key Benefits
Significant ticket agent time savings.
Elimination of manual errors
Client Need
Incorrect or incomplete customer addresses caused failed deliveries, return shipments, and additional costs for re-sending parcels.
Agents had no way to verify address accuracy before generating DPD return labels or placing replacement orders.
Manual address checking across multiple countries and languages was time-consuming and error-prone.
Key Benefits
Fewer failed deliveries
Reduced re-shipping costs
Faster agent workflow
